Below are answers to the most common questions about our policies and services. If you have any additional questions, feel free to contact us at contact@rempose.com.

1. Shipping FAQs

1.1 What shipping methods do you offer?

We offer two shipping methods:

• Standard Shipping: Shipping within 7-15 business days (Free).
• Express Shipping: Shipping within 5-6 business days ($19.49 USD flat fee per order).

1.2 Where do you ship to?

We currently ship to:

• Vietnam
• The United States

We plan to expand shipping to more countries soon.

1.3 How long does it take to process my order?

Orders are processed within 7-8 business days from the time of purchase. This includes verification, quality checks, and preparation for shipping.

1.4 Can I track my order?

Yes! After your order is shipped, we will send you a confirmation email with a tracking number and a link to track your order. You can also check the status of your order directly on our Website.

1.5 Can I cancel or modify my order?

Yes, you can cancel or modify your order within 6 hours of placing it. After this period, we cannot make any changes as the order will already be in processing.

To cancel or modify your order, please email us at contact@rempose.com with your order details.

1.6 Do you ship to remote or special areas?

Yes, we can ship to remote or special areas, but additional shipping charges may apply. You will be notified at checkout if this applies to your order.

1.7 What happens if I provide an incorrect shipping address?

Please ensure your shipping address is accurate and complete. If the address is incorrect, the delivery may fail or be delayed. We are not responsible for deliveries sent to incorrect or incomplete addresses provided by the customer.

2. Returns & Refunds FAQs

2.1 What is your return policy?

You may return a purchased product within 5 days of receiving it for the following reasons:

• The product is defective or damaged.
• The product is not as described on our Website.
• The product is the wrong size or style.
• You have changed your mind about the purchase.

2.2 What are the conditions for a return?

To qualify for a return:

• The product must be in its original, unused condition.
• The product must include its original packaging and all accessories.
• You must provide a receipt or invoice as proof of purchase.

2.3 How do I return a product?

To return a product:

1. Contact our customer service team at contact@rempose.com.
2. Provide details about the product, the reason for the return, and your contact information.
3. Follow the instructions provided by our team to complete the return process.

2.4 Do I have to pay for return shipping?

No, return shipping costs are covered by us.

2.5 When will I receive my refund?

Once we receive and inspect the returned product to ensure it meets our return conditions, we will issue a refund to your original payment method within 2 business days.

2.6 Can I exchange a product?

We currently do not offer exchanges or replacements. If you wish to exchange an item, you will need to initiate a return and place a new order.

2.7 Are there any exceptions to the return policy?

Yes, the following items cannot be returned:

• Products that are made-to-order or personalized.
• Products that are perishable or have a short shelf life.
• Products that have been used or damaged due to customer negligence.

3. General FAQs

3.1 How do I contact customer support?

You can reach us via email at contact@rempose.com. Our support team is available to assist you during our working hours: 24/7

3.2 What payment methods do you accept?

We currently accept payments via PayPal.

3.3 What if my order is delayed?

Delivery times may occasionally be affected by unforeseen circumstances such as severe weather, customs clearance delays, or carrier issues. If you experience a delay, please contact us at contact@rempose.com, and we will do our best to assist you.

4. Additional Notes

If you have further questions or require assistance, please don’t hesitate to reach out to us. Your satisfaction is our priority, and we strive to provide the best shopping experience possible!