RemPose Returns & Refunds Policy – Your Satisfaction, Our Promise
At RemPose (“Website”), your happiness with every purchase is our top priority. We’ve crafted this Returns and Refunds Policy to ensure a clear, fair, and seamless process for returning products or requesting refunds for orders placed on our Website. By shopping with us, you agree to the terms outlined below – designed with your peace of mind in mind.

1. When You Can Request a Return
We’ve made returns straightforward. You’re eligible to request a return within 5 calendar days of receiving your order under these circumstances:

• Defective or Damaged Goods: If your item arrives with flaws or damage, we’re here to make it right.
• Not What You Expected: If the product doesn’t match its description or images on our Website, we’ll address it.
• Wrong Item Delivered: Received the wrong size, style, or product? We’ll fix the mix-up.
• Change of Heart: If you simply decide it’s not the perfect fit for you, we’ve got you covered.

Eligibility Conditions:
To ensure a smooth return, please keep the following in mind:

• The product must remain unused and in its original condition, free from wear, stains, or customer-inflicted damage.
• It should be returned with all original packaging, tags, labels, and accessories intact (if included).
• You’ll need to provide proof of purchase – think order confirmation email, receipt, or invoice.

Note: Items that don’t meet these standards may not qualify for a refund, but we’ll work with you to find a solution whenever possible.

2. How to Start Your Return
Returning an item is easy – here’s how to get the ball rolling:

1. Reach Out: Contact our friendly support team at contact@rempose.com or through the contact form on our Website.
2. Share the Details: Help us help you by including:
   • Your order number (found in your confirmation email).
   • Product specifics (e.g., name, size, or SKU).
   • The reason for your return – attach clear photos if it’s damaged or defective.
   • Your contact info (name, phone number, and email).
3. Follow Our Lead: Our team will respond promptly with tailored instructions, including the return address and, if applicable, a prepaid shipping label.

We’re here to guide you every step of the way!

3. Your Refund, Handled with Care
Once your return lands back with us and passes our quality check:

• We’ll process your refund within 2 business days, sent straight to your original payment method.
• Depending on your bank or payment provider, it may take 5-10 business days for the funds to reflect in your account. We’ll keep you updated if there’s anything unusual.

Our goal? To get you sorted swiftly and smoothly.

4. Shipping Costs? We’ve Got It Covered
Good news – return shipping costs are on us. We’ll provide a prepaid label or reimburse you for reasonable shipping expenses, ensuring your return is hassle-free. Just follow our instructions to qualify.

5. Items We Can’t Take Back
Some products are exceptions to our return policy, including:

• Personalized or Custom Creations: Items tailored specifically for you, like monogrammed or made-to-order pieces.
• Perishable Products: Goods with a limited shelf life (e.g., food or plants – though we don’t sell those, just covering the bases!).
• Worn or Customer-Damaged Items: Products showing signs of use or mishandling beyond delivery condition.
• Final Sale Specials: Items clearly marked as “Non-Returnable” or “Final Sale” at checkout – so double-check those product pages!

Not sure? Reach out to us before ordering – we’re happy to clarify.

6. Handling Damaged or Defective Deliveries
If your item arrives less than perfect:

• Let us know within 5 days of delivery at contact@rempose.com. Include photos and a quick rundown of the issue.
• We’ll prioritize your case, ensuring a swift resolution – whether that’s a refund or another option you’re comfortable with.

Your trust means everything to us, and we’ll go the extra mile to fix it.

7. Key Things to Know

• Pack with Care: Secure your return shipment to prevent damage en route. We can’t cover items harmed due to poor packaging during return transit.
• Third-Party Payments: Used PayPal, Stripe, or another platform? Refunds will follow their processing timelines – we’ll keep you posted.
• No Exchanges (Yet): We don’t currently offer direct swaps. Want something different? Return your item and place a fresh order – we’ll make it quick and easy.

8. We’re Here for You
Questions? Concerns? Just want to chat about your order? Our customer service team is at your service:

• Email: contact@rempose.com
• Availability: 24/7 – because your time zone shouldn’t stop us from helping you.

Thank you for choosing RemPose. We’re honored to be part of your style journey and are committed to making every experience exceptional.