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Return & Refund Policy

This Returns and Refunds Policy sets out the terms and conditions governing the return of products and refunds for orders purchased on our e-commerce website ("Website"). When placing an order on the Website, you agree to the terms and conditions of this Returns and Refunds Policy.

1. Return Conditions

You may return a purchased product within 5 days of receiving it for the following reasons:

  • The product is defective or damaged
  • The product is not as described on the Website
  • The product is the wrong size or style
  • You have changed your mind about the purchase

Returned products must meet the following conditions:

  • The product must be in its original, unused condition
  • The product must have its original packaging and all accessories
  • The product must have a receipt or invoice

2. Returns Process

To return a product, you must follow these steps:

  1. Contact our customer service team at the email address provided on the Website.
  2. Provide us with information about the product you want to return, including the reason for return and your contact information.
  3. Follow the instructions provided by our customer service team to return the product.

3. Refunds

Once we receive the returned product and confirm that it meets the return conditions, we will issue a refund to you within 2 business days. The refund will be issued to the original payment method used for your purchase.

4. Return Shipping Costs

Return shipping costs will be paid by us.

5. Exchange and Replacement

Please note that we do not offer exchanges or replacements for returned items. If you wish to exchange a product, you will need to initiate a return and place a new order.

6. Exceptions

Some products may not be returnable, including:

  • Products that are made to order or personalized
  • Products that are perishable or have a short shelf life
  • Products that have been used or damaged due to customer negligence

7. Contact Us

If you have any questions about this Returns and Refunds Policy, please contact us at the email address provided on the Website.

VN Address : 102 Truong Chinh Street, Dong Da District, Hanoi, Vietnam

Fulfillment & Logistics : 2248 US-9, Howell Township, NJ 07731, United States

Email : contact@rempose.com

Support 24/7

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