Gender : Men

Season : Winter

Shaft Material : PU

Insole Material : Plush

Heel Height : Med (3cm-5cm)

This policy outlines the shipping procedures for purchases made from Bincazo LLC, doing business as RemPose ("we", "us", "our"). By placing an order with us, you agree to the terms below.

1. Shipping Options, Costs and Destinations

a. Order Cutoff Time

Orders placed before 3:00 PM Mountain Time on business days are processed the same day. Orders placed after this time will be processed on the next business day.

b. Shipping Destinations

We currently deliver to Canada, Australia, and the United States.

c. Shipping Methods and Costs

• Standard Shipping:
  • Shipping Time: 7-15 business days.
  • Cost: Free for all orders.
• Express Shipping:
  • Shipping Time: 5-6 business days.
  • Cost: $11.49 USD per order (flat rate).

2. Order Processing

All orders are prepared within 4-5 business days (excluding weekends and holidays) from the moment your payment clears. This process includes order verification, quality checks, secure packaging, and handover to our carriers.

3. Shipment Tracking

Once your order ships, you will receive an email with a tracking number and a link to follow its journey. If you encounter any issues with tracking, please contact us at contact@rempose.com.

4. Other Important Notes

• Address Accuracy: Please double-check your shipping address. We are not responsible for lost packages due to incorrect information provided by the customer.
• Potential Delays: Factors such as severe weather, customs hold-ups, or carrier delays can affect delivery times. We appreciate your patience in these situations.

5. Contact Us

If you have any questions about our shipping policy, please do not hesitate to contact us:

• Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
• Email: contact@rempose.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Mountain Time

At RemPose, a brand operated by Bincazo LLC, your happiness with every purchase is our top priority. We've crafted this Returns and Refunds Policy to ensure a clear, fair, and seamless process. By shopping with us, you agree to the terms outlined below.

1. When You Can Request a Return

You are eligible to request a return within 30 calendar days of receiving your order under these circumstances:

• Defective or Damaged Goods: If your item arrives with flaws or damage.
• Not What You Expected: If the product doesn't match its description or images on our website.
• Wrong Item Delivered: If you received the wrong size, style, or product.
• Change of Heart: If you simply decide it’s not the perfect fit for you.

Eligibility Conditions:

To ensure a smooth return, please keep the following in mind:

• The product must remain unused and in its original condition.
• It should be returned with all original packaging, tags, and labels intact.
• You will need to provide proof of purchase (e.g., your order number or confirmation email).

2. How to Start Your Return

Returning an item is easy. Here’s how to start:

1. Reach Out: Contact our support team at contact@rempose.com within 30 days.
2. Share the Details: Please include your order number, the reason for your return, and clear photos if the item is damaged or defective.
3. Follow Our Lead: Our team will respond promptly with tailored instructions, the return address, and a prepaid shipping label.

3. Refund Process

Once your return is received and passes our quality check, we will process your refund within 2 business days to your original payment method.

4. Exchanges and Replacements

In addition to returns for a refund, we also offer exchanges and replacements. You can request an exchange within 30 days of receiving your order. The process for requesting an exchange is the same as the return process outlined in Section 2. We will cover all shipping costs associated with the exchange, including sending the new item to you.

5. Return Shipping Costs

Return shipping costs are on us. We will provide a prepaid label to ensure your return is hassle-free.

6. Non-Returnable Items

Some products are exceptions to our return policy, including:

• Personalized or custom-made items.
• Items showing signs of wear or customer-inflicted damage.
• Products marked as "Final Sale" or "Non-Returnable".

7. Handling Damaged or Defective Items

If your item arrives less than perfect, please let us know within 30 days of delivery at contact@rempose.com. Include photos and a brief description of the issue, and we will ensure a swift resolution.

8. Contact Us

If you have any questions, please do not hesitate to contact us:

• Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
• Email: contact@rempose.com
• Business Hours: Monday - Saturday, 9:00 AM - 5:00 PM Mountain Time